Frequently Asked Questions

Planning an event should feel exciting—not overwhelming. Here are answers to some of our most common questions.
If you don’t see what you’re looking for, feel free to reach out—we’re happy to help.

 Changes & Cancellations

  • Your event details are thoughtfully discussed throughout the menu planning and booking process, allowing us to build your celebration with intention from the very beginning.

    As your event approaches, our team will continue refining service details, menu selections, and special requests with you.

    At 30 days prior to your event, your assigned Event Manager will personally reach out to review all final logistics, including:

    ✔ Final event timeline
    ✔ Any last-minute approved changes
    ✔ Delivery or venue address confirmation
    ✔ Gate codes or access instructions
    ✔ Setup location within the venue
    ✔ Service flow and guest timing
    ✔ Final arrival and breakdown details

    Our goal is to make sure every moving piece is aligned well before event day, so you can relax and enjoy the celebration.

  • Yes. Guest count adjustments may be made up to 30 days prior to your scheduled event date.

    Any menu revisions, package updates, or service changes requested after the initial deposit has been paid will incur a $50 administrative change fee per occurrence.

    To ensure proper food ordering, staffing, rentals, and event preparation, no guest count, menu, or service changes may be made within 30 days of the event date.

    This policy helps us maintain the highest level of service, accuracy, and preparation for your celebration.

  • Cancellations or postponements must be submitted a minimum of 30 days prior to the scheduled event date.

    Any refunds, credits, or date transfers are subject to management approval and may be adjusted to reflect food costs, vendor commitments, planning time, specialty orders, or other event-related expenses already incurred.

    In certain cases, deposits may be applied toward a rescheduled date, provided availability allows and any applicable cost differences are addressed.

    Our goal is always to work with clients in a fair and reasonable manner while protecting the time, preparation, and resources already dedicated to your event.

  • In many cases, deposits may be transferred to a rescheduled event date, subject to availability and management approval.

    Transferred deposits may be adjusted to account for any non-refundable food costs, specialty orders, vendor commitments, staffing reservations, or planning expenses already incurred.

    Depending on changes to your guest count, menu selections, venue, staffing needs, or overall event scope, an additional deposit or revised pricing may be required to secure the new date.

    Our team will work closely with you to make the transition as smooth as possible while ensuring all updated event details are accurately reflected.